What is Casework? Print Share
Before you contact my office for assistance with a case, you should determine if your problem is something my office has the authority and purview to help you with. The information and examples below can help you decide.
I can help you if your problem is with a federal agency.
Federal Agency Assistance
A federal agency, as the term implies, is an organization that is part of the federal government. These agencies are either:
- part of the President's cabinet, like the Internal Revenue Service (IRS), since it is under the Department of the Treasury, or
- independent agencies, like the Equal Employment Opportunity Commission (EEOC).
If you are unsure if your problem involves a federal agency, visit the White House website as well as individual agency pages for more information.
If you are having trouble solving a problem you are having with a federal agency, I may be able to assist you in working with the agency. While I can't ask the agency to do anything which they are unable to do under law or regulations, I can make sure that all of your rights are respected and that errors in procedure are corrected.
Unfortunately, I am unable to assist you if your problem is not with a federal agency.
Judicial Matters
Because of the Constitutional separation of powers between the three branches of government, judicial matters (matters that involve the courts) do not fall under my purview as a U.S. Senator. Examples of judicials matters are:
- child custody
- divorce
- criminal trials or imprisonment
State Government Issues
Problems that involve New Mexico State agencies also are not under my purview as a United States Senator. Examples of such problems include:
- child support
- motor vehicle registration or loss of license
- welfare
- state taxes
For these problems, you should contact the Lieutenant Governor's Office for assistance at 1-800-432-4406 or the Governor's Office at (505) 476-2200.